At least their support section has improved considerably. Unfortunately, it seems that the larger the brand, the harder it is to get good support or to be able to talk with a human: take Microsoft for example, where many people now rely on google and forums for troubleshooting. Once I have purchased a product, having access to reliable, quick support is essential for me to remain a customer, especially if I am paying monthly subscription fees. The existence and quality of support is crucial what to keep in mind when searching for good software tools.the current software tools I regularly use for writing, teaching and managing my training consultancy.how different pricing models influence my choice of tools.my understanding* about the broad types of software tools on offer.Most of the software tools mentioned in this blogpost are hyperlinked to their websites. I do not mention current pricing of any software tools as they always change. By ‘software tools’ I am referring to online browser-based applications, desktop (downloadable) software, and smartphone apps. This blogpost explains what software tools I use and what influences my choice. Sometimes I use a certain piece of software and would prefer something better but either haven’t found an alternative or haven’t yet looked for something new. These include price, ease of use, operating system, device type, experience of user and individual preference. However, I am hesitant to do so, without qualification, as there are many decisions behind software choice. I am often asked about what software I use and to recommend the best software for different writing and teaching tasks. With the development of my online teaching programs and the need to manage most of my professional work online, I regularly use many different software tools.
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